JOB OVERVIEW

We are seeking a friendly and organized Host/Host to join our dynamic team in providing exceptional guest experiences. The ideal candidate will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. This role requires excellent communication skills and a passion for hospitality, as you will be responsible for managing reservations, greeting guests, and coordinating seating arrangements in a busy restaurant environment.

QUALIFICATIONS

• Previous host/host experience in a restaurant or hospitality setting is preferred.
• Strong background in food service and customer service, with a focus on guest relations.
• Excellent communication skills, both verbal and written, to interact effectively with guests and team members.
• Familiarity with POS systems, particularly Aloha POS or Micros POS, is a plus.
• Experience in hotel guest services or serving can enhance your candidacy.
• A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment are essential for success in this role. Join our team as a Host/Host where you can showcase your hospitality skills while contributing to an enjoyable dining experience for all our guests!
  Job Type: Part-time
  Pay: £14.00-£16.00 per hour
  Expected hours: 18 – 30 per week

Benefits:

• Employee discount

Work Location: In perso

• Greet guests warmly upon arrival and manage the seating process efficiently.
• Maintain an organized waitlist and communicate wait times to guests.
• Assist with reservations and ensure proper seating arrangements based on guest preferences.
• Provide excellent customer service by addressing guest inquiries and concerns promptly.
• Collaborate with servers and kitchen staff to ensure smooth service flow.
• Utilize POS systems such as Aloha POS or Micros POS for managing reservations and orders.
• Uphold cleanliness and organization of the host/host station and dining area.
• Handle phone calls with professionalism, demonstrating strong phone etiquette while taking reservations or answering questions.