Job Ref: MAI2784
Branch: Estelle Manor
Location: Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN
Salary/Benefits: £30,814.40 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 13/03/2025
Closing date: 15/04/2025

WHO ARE WE?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
We are currently looking for a passionate Host to join our restaurant team.
The on target earning potential for this role is £30,814.40 per annum per annum based on a 40 hour contract - comprising a base salary of £24,814.40, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

WHO WE ARE LOOKING FOR?

A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the restaurant guest journey from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service.

• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• An enthusiastic team player with a positive mindset and hugely charismatic
• Excellent interpersonal, time management and organisational skills
• Passionate about delivering exceptional guest experience with keen attention to detail
• A genuine passion for hospitality and hosting.

• Creating and nurturing a warm, welcoming and lasting impressions for our guests and members.
• Striving to build genuine, lasting relationships with all guests and members.
• Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants.
• Capturing all member information and recording it on their guest profiles.
• Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately.
• Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival.
• Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments.