JOB OVERVIEW

We are seeking a dedicated and detail-oriented Expediter to join our team in a fast-paced restaurant environment. The Expediter plays a crucial role in ensuring that food orders are prepared accurately and delivered promptly to our guests. This position requires excellent communication skills, a strong sense of hospitality, and the ability to thrive under pressure while maintaining high standards of customer service.

REQUIREMENTS

• Previous experience in a restaurant or food service environment is preferred.
• Strong phone etiquette and communication skills are essential for effective interaction with staff and customers.
• A background in hospitality or guest services is a plus, demonstrating a commitment to customer satisfaction.
• Ability to work well under pressure in a fast-paced setting while maintaining attention to detail.
• Familiarity with POS systems is advantageous but not mandatory; training will be provided.
• A positive attitude, teamwork mentality, and willingness to help others are key attributes for success in this role.
  We are also looking for a Host or Hostess (Must be 18 years old or older and have a valid Smart Serve)

Key Responsibilities:

• Greeting and Seating Guests: Welcoming customers as they enter the restaurant and guiding them to their designated tables.
• Managing Reservations: Taking and confirming reservations, either in person or over the phone, and maintaining a seating chart.
• Providing Accurate Wait Times: Estimating wait times for parties and communicating them to guests.
• Assisting with Customer Service: Answering guest questions, providing menus, and ensuring they have a pleasant experience.
• Maintaining Table Flow: Monitoring the restaurant’s seating capacity and ensuring tables are efficiently turned over.
• Basic Support for Other Staff: May assist with busing tables, setting tables, or taking drink orders.

Skills Required:

• Strong Communication Skills: Being able to interact with guests in a friendly and professional manner.
• Organizational Skills: Maintaining reservation logs and seating charts accurately.
• Customer Service Skills: Dealing with guests in a polite and helpful way, even during busy periods.
• Problem-Solving Skills: Being able to address issues that may arise with reservations or seating arrangements.
• Multitasking: Managing multiple tasks simultaneously in a fast-paced environment.

Join our team and contribute to creating memorable dining experiences for our guests!
Job Types: Part-time, Permanent
Pay: $17.20 per hour

Experience:

• Restaurant: 1 year (preferred)

Licence/Certification:

• Smart Serve (required)

Work Location: In perso

DUTIES

• Coordinate the flow of food orders from the kitchen to the dining area, ensuring timely delivery.
• Communicate effectively with kitchen staff and servers to guarantee order accuracy and quality.
• Monitor food presentation and portion sizes to meet restaurant standards.
• Assist in managing the Point of Sale (POS) system for order tracking and customer service.
• Provide exceptional guest services by addressing any inquiries or concerns regarding their orders.
• Maintain cleanliness and organization of the expediting area to ensure efficiency.
• Collaborate with team members to enhance overall dining experience for guests.

Key Responsibilities:

• Greeting and Seating Guests: Welcoming customers as they enter the restaurant and guiding them to their designated tables.
• Managing Reservations: Taking and confirming reservations, either in person or over the phone, and maintaining a seating chart.
• Providing Accurate Wait Times: Estimating wait times for parties and communicating them to guests.
• Assisting with Customer Service: Answering guest questions, providing menus, and ensuring they have a pleasant experience.
• Maintaining Table Flow: Monitoring the restaurant’s seating capacity and ensuring tables are efficiently turned over.
• Basic Support for Other Staff: May assist with busing tables, setting tables, or taking drink orders