Host Family Recruitment and Placement Coordinator at EF International Language Campuses

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

65000.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Lead conversion, Phone communication, Relationship building, Organization, Attention to detail, Problem solving, Time management, Record keeping, Compliance, Intercultural communication, Sales, Coordination

Industry

Education

Description

Host Family Recruitment & Placement Coordinator EF International Language Campuses – Sydney (Chippendale) Salary: $60,000 – $65,000 + super Reporting to: Accommodation Manager EF Sydney is looking for a highly organized and service-driven Host Family Recruitment & Placement Coordinator to join our Accommodation team at our Chippendale campus. In this role, your primary focus will be connecting with prospective host families who have already expressed interest in hosting, guiding them through the process and converting enquiries into active host placements. Alongside this, you will support the placement of international students into accommodation, ensuring a smooth and positive experience for both students and hosts. This is a fast-paced, communication-heavy role where confidence on the phone, strong follow-up, and attention to detail are key. What you’ll be doing Host Family Enquiries & Conversion (Primary Focus) * Follow up on warm inbound enquiries from prospective host families (no cold calling) * Speak with potential hosts via phone and email, building rapport and trust * Guide hosts through the onboarding process and convert enquiries into active placements * Ensure all questions are answered clearly and expectations are set from the start Student Placement & Coordination * Match students to suitable accommodation based on availability and preferences * Manage multiple placements simultaneously, often within tight timelines * Handle accommodation-related queries from students, including walk-ins Operations & Quality * Maintain accurate accommodation records and documentation * Support home visits and ensure compliance with EF standards and local requirements * Track activity, follow-ups, and placement outcomes with the Accommodation team General Support * Work closely with Student Services and other departments * Participate in the school’s emergency on-call rotation Who you are * Confident and comfortable speaking on the phone and building rapport quickly * Experienced in customer service, coordination, or inbound sales / lead conversion roles * Strong follow-up skills - you don’t let leads drop * Highly organized, with the ability to manage multiple conversations and priorities * Detail-oriented and calm under pressure * Positive, proactive, and solution-focused * Interested in working in an international, multicultural environment Experience in student services, hospitality, reservations, or call-centre environments is an advantage. Requirements * Full professional fluency in English * Valid work rights in Australia * Driving license is an advantage but not essential Why you’ll enjoy working with EF At EF, you’ll be part of a global organization with a strong mission: opening the world through education. You’ll work in a dynamic, international environment where your contribution directly impacts students’ experiences. This role is ideal for someone who enjoys speaking with people, following up on enquiries, and working in a structured, fast-paced environment where no two days are the same. About EF EF Education First has been opening the world through education since 1965. With schools and offices in over 50 countries, EF offers language learning, cultural exchange, academic programs, and educational travel experiences for students of all ages. Our international campuses bring together students from around the world, creating vibrant, multicultural environments where learning extends beyond the classroom. At EF, we are passionate about education, innovation, and creating meaningful global experiences.

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Responsibilities

The coordinator is responsible for recruiting and onboarding host families while managing the placement of international students into suitable accommodation. They will also maintain accurate records, ensure compliance with standards, and provide general support to the accommodation team.