POSITION OVERVIEW:

At Henrietta’s, Hosts are the first and last impression of the guest experience. They welcome guests with warmth and professionalism, manage flow and pacing on the floor, and ensure every guest feels genuinely cared for from the moment they arrive.
This role requires clear communication, grace under pressure, and the ability to read the room while maintaining a polished and personable demeanor. Hosts work closely with the management and service teams to create a smooth, composed dining environment—even during the busiest moments.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: ADA COMPLIANCE REQUIREMENT-

To perform this job successfully, an individual must be able to satisfactorily perform the essential duties and responsibilities. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This role operates in a lively, guest-facing restaurant environment. While performing the duties of this position, Hosts are regularly required to:

• Stand and move throughout the front-of-house areas for the duration of a shift
• Communicate clearly with guests and teammates in person and over the phone
• Navigate varied lighting, noise levels, and indoor climate conditions
• Work evenings, weekends, holidays, and fluctuating shifts as business needs arise

Our Restaurant is committed to fostering an inclusive and accessible workplace. Reasonable accommodations are available during the hiring process and throughout employment.

While experience and hard skills are important, cultural fit is critical. We expect all members of our team to embrace the values that set our Restaurant apart from our peers. This means you demonstrate:

• ASSUME POSITIVE INTENT. We give each other the benefit of the doubt, prioritizing empathy and understanding over suspicion and defensiveness. This mindset creates a culture of trust and reduces unnecessary conflict.
• FIRE IN THE BELLY. We are problem-solvers and go-getters, fueled by passion, creativity, and grit. Those who live by this value are motivated from within, always ready to go the extra mile in their quest for excellence.
• LONG-TERM THINKING. We seek to build long-term relationships and recognize that this takes time, patience, and consistency. We don’t take shortcuts. Retention is a key metric of success with our team, our guests, and our partners.
• ASK BOLD QUESTIONS. We are curious and we seek to continuously grow, as individuals and as a company. We challenge the status quo and look to do better. Understanding the “why” is as important as nailing the “what.”
• QUICK TO LAUGH. We are serious about success, but not too serious. We believe in celebrating the small stuff, zany traditions, and the infectious spirit of camaraderie on-court and off.
• EXPERIENCED OBSESSED. We are committed to creating extraordinary experiences for our people. We take feedback seriously, and we go above and beyond to delight our people and our community in all that we do.

Additionally, we expect all members of our team to embrace and demonstrate how our values come to life through our operating principles.

• SEE DO. We believe in addressing issues as we encounter them, operating with a sense of urgency and ownership in our daily actions. We jump in and get our hands dirty at every level of the organization.
• WHAT GETS MEASURED, GETS DONE. We are data-driven, we do our homework, and we make decisions backed by empirical evidence. We believe that tracking our performance against clear and measurable objectives ensures accountability, informs better decisions, and drives continuous improvement.
• MAGIC MOMENTS. We go the extra mile to foster authentic interactions and above-and-beyond service.
• PRODUCTIVE DISAGREEMENT. We believe that a great debate is how you get to a great decision. We encourage critical thinking and dissenting opinions that are grounded in evidence and logic, not ego, emotion, or personal agenda. Once a decision has been made, we align and commit to the course of action.
• THE DETAILS MATTER. We believe that exceptional hospitality lies in the details. We understand that every touchpoint of the guest experience - from the scent of our soap to the typeface on our menu- elicits an emotion and contributes to a greater whole. By ensuring consistent standards across all touchpoints great and small, we create an experience that’s greater than the sum of its parts.

RESPONSIBILITIES AND DUTIES:

• Greet every guest with warmth and professionalism
• Manage reservations, walk-ins, and waitlists using digital tools and good judgment
• Accurately quote wait times and maintain communication with waiting parties
• Guide guests to their tables and communicate server/section assignments to the team
• Coordinate closely with service staff to pace the dining room and manage table turns
• Maintain cleanliness and order at the host stand and entry areas
• Answer the phone and assist with guest inquiries and reservations
• Ensure all guests feel acknowledged and supported throughout their visit
• Follow policies, procedures, and safety standards
• Perform additional duties as assigned

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL:

• Bring genuine warmth and a natural sense of hospitality
• Communicate with clarity, tact, and kindness—even in high-pressure moments
• Be composed and confident when managing a busy reservation book or unexpected rush
• Read the room and anticipate guest needs or moments for extra care
• Embrace teamwork and collaborate smoothly with all departments
• Be punctual, organized, and solution-oriented
• Be available to work evenings, weekends, holidays, and variable shifts
• Be able to stand and walk for extended periods and multitask in a dynamic environment

This role operates in a lively, guest-facing restaurant environment. While performing the duties of this position, Hosts are regularly required to:

• Stand and move throughout the front-of-house areas for the duration of a shift
• Communicate clearly with guests and teammates in person and over the phone
• Navigate varied lighting, noise levels, and indoor climate conditions
• Work evenings, weekends, holidays, and fluctuating shifts as business needs aris