We are looking for full- and part-time Hosts & Hostesses, Food Runners, and Banquet Staff to join our fun team of food lovers.
We are located in the Hudson Bay Lodge in Smithers - BRIXX Brewhouse and Noir Kitchen + Bar.
If you have a love of providing personalized customer service to guests to ensure that they have a memorable experience, then we are the team for you.

ROLE AND RESPONSIBILITIES:

• Work collaboratively with the management team to create and execute memorable experiences for guests.
• Greet guests and enthusiastically represent our brand, providing service that goes above and beyond the expectations of our guests.
• Continually seek information about menus, industry trends, and events across the property and community.
• Maintain a neat, organized, and welcoming front-of-house environment.
• Work with the management team to ensure that all reasonable guest requests are fulfilled.
• Work with the management team to maximize seating, with the goal of accommodating every request for a table.
• Create a positive and welcoming experience for all guests.
• Answer phones and schedule reservations according to our reservation policy.
• Organize seating, dependent on factors of weather, number of staff, reservations, events, etc.
• Control seating and initiate a wait list to ensure an even and steady workflow for the culinary team.
• Rotate seating between server sections (when applicable) to ensure even workloads for all.
• Periodically walk through the restaurant to determine the flow of service and collaborate with Bartenders and Servers to ensure tables are ready for the next set of guests.
• Listen, take feedback, respond quickly, and take initiative with a sense of urgency.
• Assist with team tasks/side duties as needed to ensure proper service.
• Ensure that levels of all needed supplies are stocked adequately. This includes to-go boxes, napkins, cutlery, glassware, etc.
• Transfer beverages from ‘service bar’ to the restaurant using service tray (for 19+ hosts only).
• Alert the assigned server if a guest has made a request.
• Report any unsatisfied guest to a manager.

THE IDEAL CANDIDATE FOR ALL GUEST SERVICE ROLES IS:

• Experienced in providing excellent customer service, ideally in a restaurant, winery, or retail environment.
• Experienced in cash handling.
• Dedicated to providing personalized and professional service to all guests.
• Able to withstand extended periods of standing, and other physically demanding conditions.
• Able to operate in high pressure environment and remain calm and focused in urgent situations.
• Able to work flexible hours, including evenings, weekends, and holidays, as well as overtime from time to time.
• Able to manage time efficiently.
• Able to pay strong attention to detail.
• Able to maintain a professional appearance and demeanor, aligning with dress code guidelines.
• Able to follow verbal and written instructions.
• Holds or is willing to work towards a Serving it Right certification.
• Holds or is willing to work towards holding a First Aid, Level 1 certification.
  Want to apply? Please email resume and cover letter to karen@noirkitchen.com.
  Noir Food Services, Ltd. adheres to employment equity and equal opportunity programs and encourages all candidates to apply. We would like to thank all applicants for submitting their resume; however only those selected for an interview will be contacted.
  Job Types: Full-time, Part-time, Permanent
  Pay: From $17.85 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Work Location: In perso