Host/ Hostess Cecconi's Barcelona at Soho House & Co.

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention to Detail, Multitasking, Hospitality, Communication, Organizational Skills, Food Knowledge, Drink Knowledge, Safety Awareness, Professionalism, Relationship Building, Problem Solving, Time Management, Team Support, Feedback Handling, Booking Management

Industry

Hospitality

Description

Soho House & Co. – Barcelona Job Purpose A host/hostess at Soho House is responsible for welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience by showcasing our house values of collaboration, simplicity, kindness and passion. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed. Main Duties Welcome every member by name and guest with open arms and in a hospitable manner. Respond to guest inquiries and requests in a timely, friendly and efficient manner. Monitor restaurant activity to determine seating and dining flow. Manage the OpenTable booking system to ensure members are seated according to their correct booking. In real-time ensure that any member and guest related concerns are addressed and action items have been set and management team have been notified. Build relationships with members and guests. Communicate red flags and positive feedback to management and wider team. Influence a fun and positive atmosphere by being approachable and professional. Support floor team to prepare tables by setting up all the tables with care Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings. Handling all member and guests interactions with the highest level of hospitality and professionalism. Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members. Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. Supporting the team with any of their needs on an ad-hoc basis Requirements A successful Host or hostess for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. Passion for food, drink and hospitality Strong attention to detail Excellent customer service Fluent in English Organised and reliable Ability to handle feedback to achieve member satisfaction Ability to multitask and work in a fast-paced environment Ability to understand and follow written and verbal instructions What we are offering? Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Birthday Day Off Discount on Cowshed products and Soho Home (up to 50%) Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.

Responsibilities

The host/hostess is responsible for welcoming members and guests, managing table bookings, and ensuring an enjoyable experience. They support the floor team and handle guest inquiries while maintaining a positive atmosphere.