ADDITIONAL INFORMATION

Job Number25091733
Job CategoryFood and Beverage & Culinary
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

QUALIFICATIONS:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
• Strong understanding of standards and procedures.
• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Detail-oriented with a passion for delivering excellence in customer service.

• Product (food & beverage), menu, operational, service knowledge is essential.
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• You must be proactive with your learning; this includes menu items and service standards – you are welcome to take copies of menu’s etc off shift with you to be able to do this.
• Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets – if you do not keep up to date with changes within the department, you will not be able to successfully execute this.
• Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).
• Knowledge of reservation systems and computer software.
• Excellence in spoken and written English is key in responding to guest enquiries.
• Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• Maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, Hansom Lounge and MI+ME.
• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here.
• In return for delivering extraordinary service, you will be entitled to receive a portion of the service charge that our guests leave us if they have had a great experience.
• You’re expected to maintain the cleanliness of all F&B equipment and areas at all times.
• You are also expected to carry out other duties that may be required to ensure the F&B and overall hotel operation is properly maintained to provide a total guest experience