OVERVIEW

We are seeking a friendly and organized Host/Host to join our dynamic team in a vibrant restaurant environment. The ideal candidate will be passionate about providing exceptional guest services and creating a welcoming atmosphere for all patrons. As the first point of contact for guests, you will play a crucial role in ensuring a positive dining experience.

QUALIFICATIONS

• Previous experience in guest services within a hotel or restaurant setting is preferred.
• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Familiarity with POS systems, particularly Aloha POS, is a plus but not required.
• A positive attitude, team-oriented mindset, and willingness to learn are essential traits for success in this role.
  Join us in delivering outstanding experiences to our guests while working in an engaging team atmosphere!
  Job Types: Full-time, Part-time
  Pay: $13.00 - $16.00 per hour
  Expected hours: 25 – 40 per week
  People with a criminal record are encouraged to apply
  Work Location: In perso

• Greet and welcome guests as they arrive, ensuring they feel valued and appreciated.
• Manage reservations and seating arrangements efficiently to optimize guest flow.
• Utilize the Aloha POS system to assist with guest check-ins and manage waitlists.
• Communicate effectively with the kitchen and wait staff to ensure timely service.
• Answer phone calls with professionalism, providing information about menu offerings and making reservations as needed.
• Maintain cleanliness and organization of the host stand and dining area.
• Handle guest inquiries and concerns promptly, fostering positive guest relations.
• Assist in training new staff members on guest service protocols and restaurant procedures.