ADDITIONAL INFORMATION

Job Number25063070
Job CategoryFood and Beverage & Culinary
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JOB SUMMARY: HOST

To welcome the guest upon their entry into the restaurant and ensure that their first impression is a pleasant one. To ensure memorable welcome and fond farewell and create lasting dining experiences. To manage overall reservations and seating requirements, taking into consideration guests’ preferences and restaurant business needs.

• Greet guests with a warm welcome upon arrival and be the face of the restaurant
• Guide guests through the dining rooms, ensure they are seated comfortably and managed in orderly manner
• Handle all guest interactions with the highest level of professionalism
• Monitor dining rooms for seating availability, service, safety, and well being of guests
• Answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings.
• Understand layout, floor plan and different seating styles based on group size and demographic
• Work together with the management and other members of staff in order to ensure top quality service delivery to guests
• Oversee the correctness of bill postings and received payments
• Maintain cleanliness of work areas throughout the day