Host/Hostess- La Serre Brasserie, Ann Arbor, MI at Hotel Equities

Ann Arbor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

16.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Organizational Skills, Problem-solving Skills, Customer Service, Reservation Management, Seating Coordination, Guest Relations, Professionalism, Attention to Detail, Bilingual Abilities, Cultural Awareness, Fine Dining Experience, POS Systems Familiarity, Local Dining Trends Knowledge

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Host/Hostess for La Serre Brasserie inside The Vanguard Hotel in Ann Arbor, MI. Pay Rate: $16/hr About the Role: As a Host/Hostess at La Serre Brasserie in Ann Arbor, MI, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. Your primary goal is to warmly welcome guests, manage reservations, and efficiently coordinate seating to optimize the flow of the restaurant. You will play a crucial role in maintaining a positive and organized environment by communicating effectively with both guests and the service team. This position requires attentiveness to guest needs and the ability to handle busy periods with professionalism and grace. Ultimately, your efforts will contribute significantly to guest satisfaction and the overall success of La Serre Brasserie. Minimum Qualifications: * High school diploma or equivalent. * Previous experience in a customer service or hospitality role preferred but not required. * Strong communication and interpersonal skills. * Ability to stand for extended periods and work in a fast-paced environment. * Basic proficiency with reservation and seating management systems or willingness to learn. Preferred Qualifications: * Experience working in a fine dining or upscale restaurant environment. * Familiarity with point-of-sale (POS) systems and reservation software such as OpenTable. * Bilingual abilities to assist a diverse guest population. * Demonstrated ability to handle high-pressure situations with professionalism. * Knowledge of local dining trends and the Ann Arbor community. Responsibilities: * Greet and welcome guests promptly and courteously upon arrival. * Manage reservations and maintain an organized waitlist during peak hours. * Escort guests to their tables and provide menus, ensuring a smooth seating process. * Communicate effectively with servers and kitchen staff to coordinate table availability and guest requests. * Maintain cleanliness and organization of the host station and entrance area. * Answer phone calls to handle reservations, inquiries, and guest concerns professionally. * Assist in managing guest flow to minimize wait times and maximize seating efficiency. * Provide guests with accurate information about the menu, specials, and restaurant policies as needed. Skills: The required communication and interpersonal skills are essential for warmly greeting guests and managing their needs throughout their visit, ensuring a welcoming atmosphere. Organizational skills are used daily to efficiently manage reservations, waitlists, and seating arrangements, which helps maintain smooth restaurant operations. Problem-solving skills come into play when addressing guest concerns or unexpected seating challenges, allowing for quick and effective resolutions. Preferred skills such as familiarity with reservation software and POS systems streamline the check-in and seating process, enhancing overall efficiency. Additionally, bilingual abilities and cultural awareness improve guest interactions and contribute to a more inclusive dining experience. Amazing Benefits At A Glance: * Team Driven and Values Based Culture * Medical/Dental/Vision * Vacation & Holiday Pay * Same-day pay available * Employee Assistance Program * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * 401(k) * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Life insurance * Parental leave * Referral program

Responsibilities

As a Host/Hostess, you will greet and welcome guests, manage reservations, and coordinate seating to ensure a smooth dining experience. You will communicate effectively with guests and the service team to maintain a positive environment.