POSITION OVERVIEW

The Host/Hostess is the first point of contact for guests at Row 188. This role sets the tone for the dining experience by providing a warm welcome, managing reservations, and ensuring seamless guest flow throughout service. Professionalism, attentiveness, and grace under pressure are essential to success in this role.

QUALIFICATIONS

• Previous experience in a host/hostess or guest services role preferred, ideally in fine dining or luxury hospitality.
• Strong interpersonal and communication skills with a polished, professional presence.
• Ability to multitask and remain calm in a high-volume environment.
• Knowledge of reservation systems and POS software an asset.
• Flexibility to work evenings, weekends, and holidays.

• Greet guests warmly upon arrival and ensure they feel welcomed.
• Manage reservations and seating to optimize flow and maximize guest experience.
• Communicate effectively with the FOH team regarding table status and guest needs.
• Maintain the appearance and organization of the entrance and reception area.
• Anticipate guest requirements, including special requests, VIPs, or large parties.
• Assist in maintaining guest records and preferences for personalized service.
• Support the service team with guest inquiries and basic floor support when required.