HOST / HOSTESS ***PT/FT STARTING at $15*** at Ansley Golf Club

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Greeting, Welcoming Guests, Reservation Management, Seating Guests, Handling Waitlists, Customer Interaction, Problem-Solving, Communication, Organization, Multitasking, Customer Service, Attention To Detail, Computer Skills, Teamwork, Beverage Service, Standing

Industry

Hospitality

Description

Description Host Overview: The Host is the main point of contact when members and guests come to the Club. The Host greets members and guests in a personable, friendly, and inviting manner, and guides them to appropriate areas. The Host greets all incoming parties, records date, time and special requests and walks each party to a designated table. The Host also helps provide a fine dining environment by performing other assigned tasks requiring attention to detail. Availability: Must be able to work weekday morning and have weekend flexibility Duties/Responsibilities: Greeting and Welcoming Guests: First Point of Contact: As guests arrive, the host greets them warmly, often with a smile and a friendly demeanor, creating a welcoming atmosphere. Making Guests Feel Comfortable: Offering hospitality and ensuring that guests feel comfortable and attended to as soon as they arrive. Managing Reservations and Seating: Seating Guests: The host manages the seating process, ensuring that guests are seated in a timely manner, according to availability, or reservations. Reservation Management: In establishments that require reservations (such as restaurants or event venues), the host may take reservations, manage guest lists, and assign tables. Handling Waitlists: If there is no immediate seating available, the host may manage a waitlist and update guests on expected wait times. Customer Interaction: Answering Questions: The host may answer questions about the menu, venue, or event schedule and provide information on services available. Assisting with Requests: The host may handle special requests, such as accommodating allergies, or guests' preferences regarding seating arrangements. Resolving Issues: If a guest has a concern or complaint, the host listens carefully and works to resolve it, possibly involving management if necessary. Coordinating with Staff: Communication with the Team: The host works closely with servers, managers, and other staff to ensure smooth operations. For example, they may inform servers when guests are seated or if there are special requests. Managing Flow of Guests: The host helps maintain the flow of guests, ensuring there is no bottleneck at the entry or dining areas, especially during busy hours. Maintaining the Atmosphere: Ensuring Cleanliness: The host may ensure that the entrance, reception, or lobby area is tidy and inviting for guests. Creating a Positive Ambiance: The host often plays a role in setting the tone for the guest experience, being friendly and professional, and representing the business or venue positively. Assisting with Departures: Saying Goodbye: The host may thank guests for their visit as they leave and ask for feedback to ensure the experience was positive. Managing Payments (sometimes): In some cases, hosts may assist with payment or direct guests to the cashier. Essential Skills for a Host: Communication Skills: Clear and friendly communication is crucial for dealing with guests and coordinating with the team. Organizational Skills: Hosts need to manage reservations, seating arrangements, and guest flow in an efficient manner. Multitasking: The ability to handle multiple tasks at once (e.g., greeting new guests while managing the seating of others) is important, especially during busy times. Customer Service: A great host is attentive, patient, and focused on creating a welcoming experience for all guests. Problem-Solving: A host may encounter situations like overbookings, guest complaints, or special requests, requiring quick thinking and a calm demeanor. Required Skills/Abilities: • Ability to provide excellent customer service in a fast-paced environment. • Must have strong client facing and communication skills. • Must be able to pay high attention to detail. • Must be able to perform basic computer skills. • Must have a positive attitude and a willingness to work in a team environment. • Must be able to pour beverages such as water and wine. • Occasional bending. · Prolonged periods of standing working on a computer and talking on the telephone. · Must be able to lift up to 15 pounds at times. Language: • Required to speak, read, write English, and do basic mathematics. Bi-lingual in Spanish a plus. Supervisory Responsibilities: • None Position Classification and Expected Hours of Work The assigned hours to this position vary each week according to event schedules, but include working on holidays and weekends.

Responsibilities

The Host serves as the primary point of contact, greeting members and guests warmly, recording necessary details, and guiding them to designated tables to ensure a fine dining environment. Responsibilities include managing reservations, handling waitlists, answering guest questions, and coordinating smoothly with servers and managers.