Host/Hostess & Server Assistant

at  Bigwin Island Golf Club

ABOUT BIGWIN ISLAND GOLF CLUB

Situated on Bigwin Island on Lake of Bays, Muskoka, the Bigwin Island Golf Club possesses a special blend of elegance and mystique retained from its grand past mixed with a professional yet vibrant, authentic and family-friendly atmosphere. Make your way on beautiful winding roads to the private Bigwin ferry to whisk you off to the historic Clubhouse. Become an integral part of a tight-knit, supportive and collaborative F&B team that works together to get the job done. Get to know our community of private Owners/Members who care about their Club and take a genuine interest in supporting staff in their career goals. Enjoy the very best of working in one of Ontario’s most beautiful and exclusive locales, while building skills, connections and friendships to last a lifetime.

JOB SUMMARY:

Under the direction of the Front of House Management Team, you are an integral member of the food and beverage team. As a Host/Server Assistant, your responsibility is to provide a consistent level of service and excellence to our Members/guests by delivering outstanding guest experience. You possess a positive attitude and an attentive approach to creating lasting memories for all our guests.

REQUIREMENTS:

• Passion for hospitality with a strong desire to grow, develop and enhance your skills
• Work variable shifts throughout our season (June to October) as business levels require
• Capable and eager to work within each of our Food and Beverage Outlets (Marine Dining Room, Dockside Lounge and Event Room).
• High attention to detail and cleanliness
• Ability to multi-task
• Ability to remain calm under pressure while working in a changing environment.
• Customer experience preferred, though not a requirement.
• Smart Serve certification

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred

HOST RESPONSIBILITIES

• Clean and professional appearance in all dining outlets
• Meet and greet all guests in a welcoming, caring, and professional manner
• Escort guests to their table and engage them in conversation
• Answer the phone in a prompt and courteous fashion
• Assist members with reservations or inquiries.
• Work closely with management on reservations prior to and during service
• Communicate with service team and management
• Monitor table availability during service
• Maintain clean and organized workspace/restaurant
• Operation of a golf cart
• Adhere to written standards of operations, policies, manuals, and employee handbooks
• Other duties as assigned or required

SA RESPONSIBILITIES:

• Clean and professional appearance in all dining outlets
• Meet and greet all guests in a welcoming, caring, and professional manner
• Comprehensive knowledge of all food and beverage items being offered
• Monitor food quality and presentation standards
• Deliver food to proper table and ensure accuracy of each plate served
• High level of floor awareness and clear/clean dining spaces as required
• Work alongside your managers and team to immediately address all guests concerns, comments or complaints and resolve in a way to ensure guest satisfaction
• Communicate with service team, kitchen and management
• Assist in the preparation, set-up and maintenance of event areas
• Adhere to written standards of operations, policies, manuals, and employee handbooks
• Completion of closing and side duties as described on checklists
• Other duties as assigned or required

Physical Aspects of Position (include but not limited to):

• Stand or walk for an extended period of time
• Frequent lifting (up to 25lbs)
• Ascending or descending stairs

Job Types: Fixed term contract, Seasonal
Contract length: 3 months
Pay: $16.55-$17.20 per hour
Expected hours: 25 – 40 per week

Additional pay:

• Tips

Benefits:

• Company events
• Discounted or free food

Schedule:

• Weekends as needed

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In perso