DESCRIPTION

Responsible for ensuring that guests have a personal and engaging experience and takes the initiative to create memorable moments. Maintains and demonstrates complete knowledge of food and beverage and service standards including allergen information. Provides personalized service for guests and creates a work environment of teamwork and lateral service amongst Ladies and Gentlemen. Warm demeanor is required as well exceptional organizational skills, impeccable presentation and professionalism. Charismatic and customer-faced individual who thrives in delivering exceptional guest service within an upscale dining setting.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company’s Safety, Quality and Environmental standards.

QUALIFICATIONS

• Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
• WSET Level 2, Court of Master Sommeliers Introductory or equivalent certification in beverage knowledge
• Previous Maître d’ or Restaurant Manager experience in a five-star restaurant or onboard a luxury cruise restaurant environment
• Superior knowledge and experience in Public Health rules and regulations related to USPH and HACCP
• Excellent working knowledge of food, beverage (wine, beers, spirits, cocktails, coffee, tea) and international cuisine
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
• All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

• Provides luxury food and beverage service to guests in a courteous and professional manner
• Anticipates the needs of guests and Ladies and Gentlemen by ensuring all supplies are readily available before and during service, maintaining a clean, safe, and accident-free environment, and immediately responding to the needs of all guests and fellow Ladies and Gentlemen
• Partners with Food and Beverage leadership to ensure adherence to sanitation and cleaning plans throughout all venue inspections and proper preparation for internal and official Public Health and cleanliness
• Ensures compliance with Public Health and all Safety and Labor Regulations
• Welcome guests as they arrive to the venue, providing a gracious and friendly introduction to the dining experience with a focus on the Three Steps of Service and Forbes Standards. Escorts guests to their tables, ensuring their comfort and satisfaction.
• Manages dining reservations. Maintains and accurate record of the reservations, seating preferences, and special requests. Utilizes reservation software effectively to optimize table assignments and accommodate guests’ preferences.
• Establish and maintain a strong relationship with guests, attending to their needs and preferences throughout their dining experience.
• Organize and manage table allocations to optimize seating capacity, taking into consideration the flow of service. Coordinate with the Servers and Server Assistants to ensure smooth transitions between seatings.
• Maintains a waitlist, if necessary, during peak times and efficiently manages the wait times for guests. Keeps guests informed about their estimated wait times and engages with them with any available food and beverage.
• Provides guests with information about daily specials and featured items. Actively engages in upselling to enhance the guest experience and contribute to revenue generation.
• Collaborates with the restaurant teams to ensure the restaurants’ standards are maintained at a high level, coordinating lighting, music, and décor to create a luxurious and welcoming atmosphere.
• Assists management in monitoring and ensuring compliance with restaurant policies, procedures, and safety regulations.
• Updates menus and makes sure menu covers and menus are clean and presentable at all times.