ABOUT MONTCALM COLLECTION

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

OVERVIEW

Montcalm Mayfair is looking for a skilled and ambitious Host/ Hostess to join our team. You will work closely with the Food & Beverage Management Team and the General Manager overseeing daily operations of the F&B Outlets, ensuring exceptional service standards and delivering a luxury dining experience.
This role involves serving food and beverages, ensuring guest feel welcome, comfortable and well attended to at all times, ensuring that all service standards reflect the hotel’s luxury brand.

• Greet guests warmly, escort them to their tables and ensure their needs are met throughout their dining experience.
• Provide detailed information about the menu, including specials and beverage pricing.
• Accurately take orders and ensure all requests, dietary preferences and food allergies are communicated to he kitchen and the bar team.
• Efficiently serve food and drinks while adhering to the highest standards of presentation and service.
• Ensure tables are properly set and cleared in a timely manner.
• Maintain an in-depth knowledge of the food and beverage offerings, including ingredients, preparation methods, and wine pairings, to confidently make recommendations.
• Actively promote additional items and special menu offerings to enhance guest experience.
• Ensure F&B outlets are impeccably clean and organised at all times, adhering to Health & Safety regulations.
• Work closely with kitchen team, bartenders and other attendants to provide a seamless service.
• Support fellow team members during busy periods or special events.
• Address any guest concerns or complaints with professionalism, resolving them promptly, or escalating them to the management.
• Assist in managing stock inventory, replenishing items as needed and reporting shortages to supervisors.
• Assist with the preparation and service for special events, banquets, and private dining experiences, ensuring that the event exceeds guest expectations.
• Answer and manage incoming calls, emails, and reservations, ensuring all communication is handled professionally and efficiently.
• Ensure accurate billing, cash handling and payment procedures.
• Collaborate with kitchen team to ensure seamless communication and timely service.
• Respond to emergency situations calmly and efficiently, following hotel protocols.
  This job description is designed to outline primary duties and conditions related to the Food & Beverage Attendant position at a luxury hotel. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.