Host/Hostess - UK at Big Mamma

Royal Borough of Kensington and Chelsea, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

15.71

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Booking Systems, SevenRooms, Problem Solving, Table Allocation, Hospitality Management, Teamwork

Industry

Restaurants

Description

Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. For over a decade, we’ve been bringing bold Italian flavours, 100% homemade food and vibrant, high-energy hospitality to life across our restaurants worldwide. Big Mamma is also a certified B Corp, committed to doing business in a way that respects people, producers and the planet. We’re now looking for a Host/Hostess to join our team! The role As a Host/Hostess at Big Mamma, you’ll be the first person our guests meet, creating a warm, professional and welcoming experience from the moment they arrive. You will: Greet and seat guests, allocate tables and accommodate walk-ins Master our bookings system and ensure every enquiry is managed efficiently Solve problems proactively when bookings or service don’t go as planned Maintain cleanliness, organisation and health & safety standards across the floor Support your colleagues during service with a positive, friendly attitude Create memorable moments for guests with a warm, professional approach About you Big smile and passion for Italian food High energy, proactive attitude and team spirit Excellent customer service and communication skills Knowledge of online booking systems (SevenRooms is a bonus) Previous experience as a Host/Hostess in a busy restaurant Flexible availability, including evenings and weekends What Big Mamma offers Permanent, full-time position £ 15.71 per hour ( inclusive of tronc ) 5-day working week with 2 days off Daily staff meals 15% discount across all Big Mamma restaurants (UK and Ireland) £500 employee referral bonus Wagestream – access your pay between paydays Mental health & wellbeing support (Open Up) Continuous training and career progression Mobility across UK and European venues BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #joinbigmamma

Responsibilities

The Host/Hostess is responsible for greeting and seating guests, managing the booking system, and ensuring a welcoming first impression. They must proactively solve service issues and maintain cleanliness and safety standards on the floor.