HOST/HOSTESS – BE THE FACE OF EXCEPTIONAL HOSPITALITY!

As a Host/Hostess, you are the first and last impression of our restaurant. You set the tone for a welcoming, memorable dining experience by greeting guests warmly and ensuring smooth seating and service. If you love engaging with people and thrive in a fast-paced, team-oriented environment, we’d love to have you on our team!

REQUIREMENTS

VIVA KARAOKE is a beautiful combination of futuristic nightlife with a high-class Bostonian atmosphere. Over 500,000 feet of high-tech LED lights spread over 23 private rooms and a main stage area. While our first impression is based on sight, we also go above and beyond to offer an inclusive drink and food menu, where everyone can feel welcome. Along with the stunning display of visual stimulation, VIVA also employs the use of state-of-the-art karaoke and sound technology which carries over 500,000 songs in a 8 different languages. VIVA Karaoke is part of Wongguys Group, which was founded by Henry Wong in 2009.
We believe that the passion and attention to detail we bring to every song, every room, and every interaction are reflected in the unforgettable experiences we create for our guests and the vibrant communities we serve. We believe our greatest asset is our team. When we take care of our people, they take care of our guests. The energy, hospitality, and passion our team members bring every day, creates the welcoming, unforgettable experiences that keep our guests and our communities singing along with us. We’re committed to your growth with career and leadership development at every level, plus on the job training to sharpen your skills, from guest service excellence to leadership opportunities

• Welcome guests with a warm smile, eye contact, and a friendly greeting
• Manage seating arrangements to ensure a smooth flow of service
• Communicate with servers and managers to accommodate large parties and special requests
• Assist with waitlists and reservation management
• Handle guest inquiries and provide accurate wait time estimates
• Address guest concerns professionally, always keeping hospitality first
• Maintain a clean, organized, and inviting front-of-house area