Host at Madeline Hotel and Residences Auberge Resorts Collection

Kennebunk, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication, Reservation Management, Problem Solving, Organization, Attention to Detail, Team Collaboration

Industry

Hospitality

Description

Company Description A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boast coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors. For more information: auberge.com/whitebarninn Follow White Barn Inn on Facebook and Instagram @WhiteBarnAuberge Job Description The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure. Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating. Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems. Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow. Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up. Maintain cleanliness, sanitation, and organization of the host station and assigned work areas. Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems. Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times. Resolve guest complaints promptly to ensure satisfaction. Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries. Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment. Qualifications Prior experience in customer service or hospitality, preferably in a high-end setting. Strong communication skills, positive attitude, and the ability to speak and write in English fluently. Must be of minimum age to serve alcohol. Flexibility to work a variable schedule, including weekends and holidays. Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. US Hotels New England LLC is an Equal Opportunity Employer, M/F/D/V. US Hotels New England LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, US Hotels New England LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

The Restaurant Host is responsible for creating a welcoming atmosphere and providing exceptional service to guests. This includes greeting guests, managing reservations, and coordinating with staff to ensure a smooth dining experience.