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Host or Hostess at Crowne Plaza North Augusta
North Augusta, South Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Teamwork, Organization, Attention to Detail, Reservation Systems, POS Knowledge, Professional Demeanor

Industry

Hospitality

Description
Description · Greet guests warmly and professionally as they arrive. · Manage reservations and walk-ins using a reservation system or waitlist app. · Seat guests in a timely and organized manner, based on table availability and server rotation. · Provide menus and inform guests of any specials or wait times. · Answer phone calls and assist with questions, takeout orders, or booking requests. · Maintain cleanliness and organization of the host stand and front entrance. · Communicate effectively with servers, bussers, and managers to ensure smooth service flow. · Monitor dining room activity and guest satisfaction. · Thank guests as they leave and invite them to return. Other duties as assigned. Requirements · Ability to work in a fast-paced, often noisy environment. · Friendly and professional demeanor. · Excellent communication, teamwork, and customer service skills. · Ability to stay calm and organized in a busy environment. · Basic knowledge of reservation systems and POS (training provided if needed). · Prior host/hostess or customer service experience is a plus. · Must be available for weekends, holidays, and varying shifts. · Strong attention to detail and cleanliness. · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.
Responsibilities
The host or hostess is responsible for greeting guests, managing reservations, and seating guests in an organized manner. They also handle phone inquiries and maintain the cleanliness of the host stand.