Host - P.S. Speakeasy (Upscale / Intimate Cocktail Lounge) at Hotel Phillips Kansas City

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Emotional Intelligence, Timing, Reservation Management, Seating Control, Professionalism, Poise, Attention To Detail, Interpersonal Skills, Composure, Organization, Discretion

Industry

Hospitality

Description

Description Hidden by design and intentional in every detail, P.S. Speakeasy is an intimate, upscale cocktail lounge inspired by classic speakeasy culture. Our guests arrive seeking atmosphere, connection, and a sense of discovery—and the Host is the first steward of that experience. P.S. Speakeasy is managed by Arbor Lodging, a leading hotel investment and management company with a growing portfolio across the United States, Mexico, and the Caribbean. Arbor partners with premier brands including Marriott, Hilton, Hyatt, and IHG, and is known for its people-first, hospitality-forward culture. This role is ideal for someone who understands that how guests are welcomed sets the tone for everything that follows. Summary: As a Host at P.S. Speakeasy, you are the calm, confident presence that ushers guests into the experience. You manage the flow of the room with grace—balancing reservations, walk-ins, and pacing—while maintaining the discreet, refined energy of the space. This position requires emotional intelligence, strong communication skills, and an innate sense of timing. Duties & Responsibilities: Welcome guests warmly and confidently, creating a polished and memorable first impression Manage reservations, waitlists, and seating with intention and precision Control the flow of the room to preserve ambiance and avoid overcrowding Escort guests to tables with poise, offering menus and setting expectations when needed Communicate clearly and professionally with servers, bartenders, and management regarding table status and guest needs Serve as a knowledgeable point of contact for menu offerings, specials, and basic hotel amenities Maintain a clean, organized, and visually appealing host stand and entrance area Answer phones, manage reservations, and respond to guest inquiries with professionalism and discretion Support the service team during peak times while maintaining front-of-house presence Uphold all company service standards, policies, and procedures Remain on your feet and moving for extended periods and assist with light lifting as needed Complete additional duties as assigned Requirements Qualifications: Prior experience in a host, concierge, or front-of-house role in an upscale restaurant, lounge, hotel, or hospitality setting preferred Exceptional guest service skills with a natural sense of warmth and professionalism Strong interpersonal and communication skills Ability to remain composed and organized in a fast-paced, high-expectation environment Attention to detail and an intuitive understanding of guest flow and timing Availability for evenings, weekends, and late nights High school diploma or equivalent experience Ability to obtain and maintain any required certifications Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package (all benefits are subject to eligibility requirements).

Responsibilities

The Host acts as the first steward of the guest experience, welcoming patrons warmly and confidently into the intimate, upscale cocktail lounge setting. Key duties involve managing the flow of the room by balancing reservations, walk-ins, and pacing while maintaining the space's refined energy.