QUALIFICATIONS AND TECHNICAL EXPERIENCE

• Two (2) years of Food and Beverage experience in a similar restaurant setting required
• “Serving it Right” Certificate must be obtained; Knowledge of Open Table, Micros/Point of Sales system is an asset
• Good command of the English language; Second language an asset.

THE KEY RESPONSIBILITIES OF THE GREETER INCLUDE, BUT ARE NOT LIMITED TO:

• Maintains professional internal/external guest service: smiles, creates eye contact, and uses employee/guest names
• Answers telephone and takes reservations using OpenTable.
• Confirms reservations
• Draws up floor plans
• Completes minor to go orders
• Greets and seats guests; Assigns server stations and duties
• Be fully versed and apprised of the menus
• Relays information to the Server or Manager; Performs administration duties of restaurant supervision
• Attends to guest complaints; Assists Manager on Duty, Servers, and Expeditors where necessary
• Ensures all duties on the task list are completed; To ensure the buffet is set up correctly
• Ability to upsell hotel food & beverage items to guests
• Ensures attentiveness to each table at all times
• Knows the products & services their hotel offers so that they can respond to guests/customers’ enquiries and promote the product and services
• Trains new staff in proper procedures
• Understands the need and willingness to work in other related outlets during peak periods when required (ie, Coal Harbour Bar, Room Service, and/or Banquets)
• Performs other related duties as required