DESCRIPTION

At Bruntwood, we’re committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood own, develop, manage and maintain properties across England. Our focus is on ‘Creating Thriving Cities’ which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.
You’ll work in our wonderful new Pall Mall building, located in Manchester City Centre Monday to Friday, 42.5 hours per week.

WHAT ARE WE LOOKING FOR?

• You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
• We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
• Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
• You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
• Skills and experience in hospitality, retail or other service sectors
• Able to maintain high levels of energy and positivity throughout the day

JOB PURPOSE:

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it’s important you are approachable and ultimately love speaking to people and building relationships. That’s why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.

WHAT WILL YOU BE DOING?

• Delivering a positive Customer Experience within the building
• Build lasting, long term, professional relationships with customers
• To be the first point of contact for all customers and visitors in the building
• Support and facilitate events and meetings within the building
• Facilitate new customer viewings to support the sales process
• Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
• Collate all customer intelligence and update systems accordingly to support sales and retention
• Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
• Be a role model to promote wellbeing in the workplace
• You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
• Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time