A Host/Runner is the first person the guest sees and the last: you are the face of the restaurant! As a host/runner, you will be a member of a cohesive team that supports each other’s success in a fast-paced environment.

REQUIREMENTS

• Ability to communicate (speak, read, and write) in English.
• Basic computer skills.
• Ability to work in a high volume, fast-paced work environment.

• Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
• Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant
• Seat guests at their own pace, handing the appropriate menu(s) to each guest after they’re seated.
• Clear down tables and prepare them for incoming guests
• Organize reservations and take out orders both in-person and over the phone
• Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service.
• Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.
• The host greets and seats people, while the runner runs food to the customers at their tables
• This is a hybrid position, and you will either be a host or a runner for the shift - not both in the same day (but will be trained for both roles)