ABOUT HEDIN AUTOMOTIVE

Hedin Automotive stands as a premier partner of the prestigious Mercedes-Benz brand, with a strong presence across strategic locations including Brooklands, Croydon, West Bromley, and Dartford. Our mission is to deliver excellent automotive services for Mercedes-Benz and Hedin Automotive brands.

REQUIRED SKILLS AND EXPERTISE

• Proven experience in a customer-facing role with strong interpersonal skills and customer management experience
• Excellent communication for effective engagement with clients and team members
• Proficiency in using IT systems with the capacity to quickly master new technologies
• Capability to stay organised and calm under pressure, managing tasks diligently
• Ability to collaborate as part of a team
• Full UK Drivers Licence (desirable)

ROLE OVERVIEW

As a Service Host at Mercedes-Benz of West Bromley, you’ll play a pivotal role in delivering exceptional customer service. Ensuring our customers feel welcomed and valued, you will enhance the customer experience through efficient front-of-house coordination and support the service department’s operational success.

MAIN RESPONSIBILITIES

• Offer a warm welcome and assist customers upon their arrival
• Coordinate customer appointments and service schedule bookings
• Handle customer inquiries promptly and professionally
• Liaise with service team members to ensure seamless customer interactions
• Maintain an inviting customer reception area at all times
• Utilise the Pinewood CRM and Mercedes systems for efficient operation support (training provided)
• Building and maintaining relationships with customers, enhancing their loyalty to the Mercedes-Benz brand
• Creating an outstanding service environment that reflects the luxury and prestige of the Mercedes-Benz brand
• You will be required to work 45 hrs per week, Monday to Friday 8am to 6pm including some Saturdays on a rota basis.

YOU WILL THRIVE IN THIS ROLE IF YOU POSSESS……

• Enthusiasm and a passion for delivering outstanding customer experience
• Professionalism and attention to detail in all customer interactions
• A proactive and positive attitude towards problem-solving and teamwork
• A commitment to upholding the Mercedes-Benz standards and their reputation for excellence