Host at SM Restaurants Inc

Doctor Phillips, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork, Organization, Attention to Detail, Problem Solving, Multitasking, Hospitality, Greeting Guests, Menu Knowledge, Reservation Management, Telephone Etiquette, Cleanliness, Time Management, Positive Attitude, Sales Skills

Industry

Restaurants

Description

Description Reports To Manager On Duty Job Summary Our host team represents the face / image of our brand. This position requires a positively outgoing personality that enjoys speaking / interacting with every guest. We believe in providing legendary service. Our goal is to provide the kind of unique and genuine sort of personal care and attention that our customers tell stories about. We start with a warm Turkish Welcome EVERY TIME by saying Activities & Responsibilities Primary Guests are the number one priority and must be greeted immediately upon entry At all times walk out from behind the host stand toward the guest. When you make eye contact, smile and say, “Hosgeldeniz, welcome to Bosphorous.” Warmly and graciously greet all guests and seat them at desirable tables. Always strive to have the guest happy with their table. Open the front door for guests entering or leaving the restaurant when possible. Provide guests with menus and inform them of their server’s name upon seating. Communicate any special requests, celebrations, or other relevant information to the server immediately after seating guest Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited. Professionally answer telephone calls with “Thank you for calling Bosphorous Turkish Cuisine location this is name how may I assist you?” and respond to inquiries or transfer calls. Properly document large party inquiries and delivery to management for follow-up. Maintain contact with servers to ensure that dining details are handled properly, and customers' concerns are addressed. Routinely check tables for availability, cleanliness, and proper setup. Maintain cleanliness of host stand and entry area Ensure menu books are clean at all times. Receive and record guests' dining reservations. Obtain first and last name, phone number, and email. Including any special requests, celebrations, server or seating preferences. Inspect restrooms for cleanliness and availability of supplies and clean restrooms every 20 minutes. Direct guests waiting to be sat to enjoy a cocktail at the bar or fire pit. WINTER PARK: Maintain constant supply of chicken adana samples and offer to passers-by whenever not actively engaged in other duties. Relay messages to servers and bussers as needed in regard to large parties. Thank guests as they leave and invite them to return with a farewell Turkish phrase. Attend all scheduled employee meetings and offer suggestions for improvement. Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant Supplemental Take and prepare to-go orders. Promptly and courteously open doors for guests. Inform manager on duty of any seating issues with servers. Maintain running side work (checking the restrooms, cleaning glass windows, host stand, menus, … ect) Tools & Technology OpenTable Toast POS Requirements Experience working as a host or in a similar role Standing / Walking up to 8 hours continuously Lifting up to 50 lbs alone, and up to 80 lbs as a team

Responsibilities

The host is responsible for greeting guests warmly, seating them at desirable tables, and ensuring a positive dining experience. They also manage reservations, maintain cleanliness, and assist with guest inquiries.