Host - Soho House Manchester at Soho House & Co.

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

15.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Table Booking Systems Management, Opera, OpenTable, Problem Solving, Communication, Teamwork, Menu Knowledge, Complaint Resolution, Discretion, Professionalism, Attention to Detail, Time Management, Flexibility

Industry

Hospitality

Description

The Role… At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 years' continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Welcome every member by name and guest with open arms and in a hospitable manner. Respond to guest inquiries and requests in a timely, friendly and efficient manner. Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking. In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified. Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team. Support floor team to prepare tables by setting up linens, cutlery and glasses. Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings. Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Contribute to team success, attending briefings, tastings, and assisting colleagues where needed. What we are looking for... 2 - 3 years’ experience in similar capacity Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests Must be able to demonstrate competency as outlined in the training schedule and Club School Must be able to work flexible shifts and schedules, including weekends and holidays as needed Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15—£15 GBP

Responsibilities

The Host is responsible for welcoming and greeting members and guests, managing table booking systems, and ensuring members have an enjoyable experience from initial greeting through seating. Key duties include responding to inquiries, managing reservations in Opera/OpenTable, addressing member concerns, and supporting the floor team with table preparation.