Host - Tavernonna (Italian-Inspired Restaurant) at Hotel Phillips Kansas City

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Guest Engagement, Reservation Management, Waitlist Management, Seating Coordination, Communication, Attention To Detail, Efficiency, Interpersonal Skills, Organization, Teamwork, Phone Etiquette, Front Of House Operations

Industry

Hospitality

Description

Description At Tavernonna, hospitality is rooted in connection. Our space is lively, welcoming, and designed to feel like an Italian gathering place—where guests linger, laugh, and feel genuinely cared for. Whether it’s breakfast with hotel guests or a buzzing dinner service, the Host plays a vital role in shaping the flow and feel of the room. Tavernonna is managed by Arbor Lodging, a leading hotel investment and management company with a growing portfolio across the United States, Mexico, and the Caribbean. Arbor partners with brands including Marriott, Hilton, Hyatt, and IHG and is known for its people-first, hospitality-driven culture. This role is perfect for someone who thrives at the front of the house, enjoys engaging with people, and understands that first impressions matter. Summary: As a Host at Tavernonna, you are the first and last point of contact for our guests. You’ll manage reservations and guest flow while creating a welcoming, organized, and energetic environment. This position requires strong communication skills, attention to detail, and the ability to balance warmth with efficiency in a fast-paced restaurant setting. Duties & Responsibilities: Greet guests promptly and warmly, setting the tone for a positive dining experience Manage reservations, waitlists, and seating to ensure smooth guest flow Escort guests to tables and provide menus as needed Communicate clearly with servers, bartenders, and management regarding table status and pacing Monitor the dining room to balance seating and maintain service quality Answer phones, take reservations, and respond to guest inquiries professionally Maintain a clean, organized, and welcoming host stand and entry area Share basic menu information, specials, and restaurant details with guests Support the service team during peak periods while maintaining front-of-house presence Uphold all company service standards, policies, and procedures Stand and move throughout the shift and assist with light lifting as needed Complete additional duties as assigned Requirements Qualifications: Previous host, concierge, or front-of-house experience preferred Strong guest service and interpersonal skills Confident communication style with a warm, approachable demeanor Ability to stay organized and calm in a fast-paced environment Attention to detail and a team-first mindset Availability for mornings, evenings, weekends, and holidays as needed High school diploma or equivalent experience Ability to obtain and maintain any required certifications Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor’s Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package (all benefits are subject to eligibility requirements).

Responsibilities

The Host acts as the first and last point of contact, responsible for greeting guests warmly, managing reservations and waitlists, and ensuring smooth guest flow throughout the dining experience. This involves communicating clearly with service staff, maintaining an organized front stand, and upholding all company service standards.