Host at Tavistock Restaurant Collection

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Grooming, Uniform Standards, Hospitality, Communication, Teamwork, Table Management System, Complaint Handling, Sanitation, Adaptability, Attention To Detail, Confidence, Customer Focus, Initiative, Problem Solving

Industry

Restaurants

Description

Description Chroma Modern Bar + Kitchen A cornerstone of the all-new Lake Nona Town Center, Chroma Modern Bar + Kitchen serves a colorful spectrum of small plates with big tastes. Every detail of the restaurant has been thoughtfully designed to create a social environment where guests can connect, dine, and unwind. Chroma’s visible kitchen faces the vibrant bar and lounge where guests can choose from a range of local and craft beers, specialty cocktails, and fine wines-on-tap. Why Join Chroma? Be a part of a dynamic and innovative team in a highly rated restaurant Opportunities for growth and career advancement Competitive pay and benefits package Fun, vibrant atmosphere in the heart of Lake Nona Chroma is part of Tavistock Restaurant Collection which represents one of many concepts throughout the nation and provides unique growth opportunities with an ever-expanding organization. We offer our employees competitive pay, professional development, and a people-focused culture. POSITION SUMMARY The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests’ overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back. ESSENTIAL FUNCTIONS Essential Functions Statement(s) Maintain proper grooming and uniform standards Greet guests with a genuine welcome while making a fantastic first impression Deliver genuine hospitality to and establish emotional connections with our guests Contribute to the overall teamwork and success of the restaurant Communicate effectively with guests and team members Assist guests to their tables while engaging in polite conversation and delivering a great experience Answer the telephones and take requests for reservations accurately Take orders, in person or over the telephone, for takeout orders and packages to go food accurately Update table availability and manage dining room effectively using the table management system Handle guest complaints professionally and alert a manager immediately Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests Follow up with guests about their meal and dining experience to ensure great guest satisfaction Maintain high level of cleanliness and sanitation Demonstrate professional and gracious demeanor at all times Perform all opening, running, and closing duties accurately Perform any job function requested by the management team POSITION QUALIFICATIONS Competency Statement(s) Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks Communication – Listens to others and communicates in an effective manner Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations Problem Solving – Resolves difficult or complicated challenges Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables Benefits: 401(k), Dental insurance, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance Requirements SKILLS & ABILITIES Education: High School; able to communicate (speak, read, and write) in English Experience: Previous hospitality experience is preferred Computer Skills: N/A Certificates & Licenses: N/A Other Requirements: N/A

Responsibilities

The Host/Hostess is responsible for delivering genuine hospitality and serving as the first and last impression for guests, aiming to exceed expectations to ensure repeat business. Essential functions include greeting guests, managing the dining room via a table management system, handling reservations and takeout orders accurately, and maintaining professional demeanor and cleanliness.