Host at The Chatham Inn, Relais & Chateaux

Chatham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

20.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Reservation Management, OpenTable, Communication, Emotional Intelligence, Customer Service, Conflict Resolution, Organization, Attention To Detail, Professionalism, Hospitality Management, Teamwork

Industry

Description

Description WE ARE The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world. Cuvée Bistro at The Chatham Inn is evolving into a relaxed, approachable coastal bistro with Mediterranean and French influences. We are moving away from a traditional fine-dining model toward something more vibrant, welcoming, and community-driven — while maintaining the polish and standards expected of a Relais & Châteaux and Forbes-recognized property. OUR CULTURE | Individual Distinction, Collective Soul At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. A day in the life... The Host is the first and last impression of Cuvée Bistro. This role sets the tone for the entire guest experience — balancing warmth, confidence, organization, and grace. The ideal candidate understands that true luxury is about making guests feel recognized, welcomed, and cared for from the moment they arrive Key Responsibilities: Guest Welcome & First Impressions Greet all guests warmly and professionally upon arrival Manage reservations with confidence and accuracy Escort guests to tables while creating a welcoming and relaxed atmosphere Recognize returning guests and VIPs when possible Provide clear communication regarding wait times and dining flow Reservation & Floor Management Manage OpenTable (or reservation platform) effectively Balance indoor dining room, patio, and bar seating as one cohesive Cuvée experience Coordinate closely with servers and leadership to maintain smooth pacing Support strategic seating to enhance guest comfort and service efficiency Guest Experience Oversight Maintain visual awareness of the dining room to ensure energy and presentation remain aligned with brand standards Assist with guest needs as they arise Help maintain lobby and entrance cleanliness and presentation Communication & Teamwork Act as a central communication point between front door and dining room team Participate in daily pre-shift meetings Support leadership with guest notes, special requests, and service recovery when needed (Please note: We do not sponsor or employ individuals for this position who are employed under another location’s H-2B visa program. This role is not eligible as a second job for individuals currently employed under an H-2B visa elsewhere, as such employment would not be authorized under federal visa regulations.) Requirements Who you are… Naturally warm and polished without being formal Organized and calm under pressure Strong communicator with emotional intelligence Detail-oriented and guest-focused Professional in appearance and demeanor Available for weekends and peak summer season Experience in upscale dining or boutique hospitality preferred. We’ve got you covered… At The Chatham Inn, we are proud to offer our team members the best perks and benefits. State Health Insurance; Company Dental and Vision; 401K - Contribution and Matching On Demand Pay- your pay before payday Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide) Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Responsibilities

The host serves as the primary point of contact for guests, managing reservations and ensuring a smooth dining flow. They are responsible for greeting guests, coordinating seating, and maintaining the overall atmosphere of the bistro.