SUMMARY

Greet and interact with guests as part of a service team to create a memorable experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a upscale and professional environment.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or GED. Two years related restaurant experience and/or training.
• Possesses professional demeanor and good communication skills.
• Must exhibit high personal cleanliness standards.
• Two years food service experience in a full service restaurant.
• Prior guest relations experience.
• Knowledge and experience in wine, liquors, and beer.
• Proficiency in Resy reservation software/ ability to learn.
• Computer proficiency in Windows, Word, Word Perfect, Excel, and other related programs.
• Must have or obtain a current food handlers permit within 30 days of employment.
• Must have or obtain current alcohol serving permit within 30 days of employment.
• Must be 18 years of age or older.
• Must be 21 years of age or older to serve alcohol.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

• Warmly greets each Tree Room guest.
• Exhibits exceptional guest service skills to create a positive Sundance Experience for each guest and fulfill Forbes 4 star standards.
• Exhibits job and product knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information.
• Shares the Sundance story of land preservation and environmental commitment as the occasion arises.
• Exhibits proper phone etiquette answering all incoming calls.
• Returns phone messages in a timely manner.
• Assists guests in making reservations for the Tree Room collecting all pertinent guest information and recording in reservation system.
• Confirms reservations for large parties or during high volume events.
• Organizes restaurant reservations for the evening under the direction of the Tree Room Manager.
• Informs service team of special requests for reservations.
• Records the number of guests served by each service team.
• Assists in the setting of the dining room, clearing and resetting tables, and refilling water glasses as directed by management.
• Assists service staff in delivering alcoholic beverages if 21 years of age or older and TIPS/SIPS certified.
• Assists in monitoring that proper sequence of service is completed for all guests.
• Displays knowledge and compliance with Utah liquor laws.
• Ensures that the restaurant is clean and organized at all times.
• Supports the recycling program.
• Completes cleaning and closing responsibilities as directed by management.
• Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.
• Exhibits a positive attitude when speaking about guests, fellow employees, and management.
• Communicates well with Manager, Chef, team, and guest.