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Host at Uptown Alley_Uphoff Ventures LLC
, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Skills, Communication Skills, Organizational Skills, Problem-Solving Skills, Technological Proficiency, Guest Management Systems, POS Systems

Industry

Description
Role Purpose: Overall, the role of a host or hostess at Uptown Alley is vital to creating a positive first impression, managing guest flow, and facilitating an enjoyable dining experience for guests. Their responsibilities encompass various tasks aimed at ensuring efficient operations and exceptional customer service in the front-of-house. Key Responsibilities: Strategic and Financial Responsibilities Upselling Opportunities Table Optimization Operational Responsibilities Waitlist Management Reservation Management Efficiency and Resource Allocation Customer Service Responsibilities Customer Retention Feedback and Improvement Education & Qualifications: Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling High School Diploma or Equivalent Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment Experience: Desirable - Previous experience in a high volume restaurant Skills & Competencies: Customer Service Skills Communication Skills Organizational Skills Desirable - Problem-Solving Skills Technological Proficiency Guest Management Systems Desirable - POS Systems Personal Qualities: Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven. Languages: English Desirable - Spanish Department: Operations/Culinary Location: On-Site Travel Required: No Working Pattern: Monday-Friday, Weekends, Nights, Holidays Reports To: General Manager/AGM Collaborates With: Management team, Administrative support Supports & Engages With: FOH, BOH
Responsibilities
The host is responsible for creating a positive first impression and managing guest flow to ensure an enjoyable dining experience. This includes tasks related to customer service, waitlist and reservation management, and operational efficiency.