Wölffer Estate Vineyard is seeking an experienced, motivated, friendly and professional individual to join our team as a host from Fridays through Monday (4 days). As a lead member of our front-of-house service team, you greet customers, make and confirm reservations, and ensure the highest possible standards of service. You are responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the Tasting Room space.
Our ideal candidate has considerable prior experience in high-end environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen. This is a great opportunity to work with a stellar team and there is room for career growth. In addition to a competitive hourly rate, employees receive extensive discounts on Wolffer Wine.
Host Duties and Responsibilities
· Make, adjust, and cancel customer reservations
· Manage the flow of our busy doors and phones with confident warmth
· Greet customers and guide them to their tables
· Answer customer questions regarding food, drinks, and specials
· Resolve customer complaints or disputes
· Ensure efficient and excellent service throughout a given seating
· Improve revenue and hospitality with more efficient seating and turns
· Be on the floor/phones during our busiest times, particularly weekends
Host Requirements and Qualifications
· Experience in a high-end, fast-paced hospitality environment preferred
· Adaptive organizational skills and the ability to change plans to meet new circumstances
· Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers
Job Types: Full-time, Part-time, Temporary
Pay: Between $18 and $22.00 per hour DOE
Wölffer Estate Vineyard, Inc. is an Equal Opportunity Employer, embraces diversity and does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Work Remotely

• No

Job Types: Full-time, Temporary
Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Sagaponack, NY (Required)

Work Location: In perso

Please refer the Job description for details