Hostel Attendant-Full-time, Year Round at The Alpine Club of Canada

Canmore, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Attention to Detail, Time Management, Housekeeping, Conflict Resolution, Teamwork, Problem Solving, Positive Attitude, Multilingual

Industry

Description

About the role We are currently looking for a friendly, proactive, and customer-focused team member to support our hostel operations in Canmore. In this role, you’ll be part of the guest experience from the moment they inquire to their departure. Creating a clean, welcoming, and memorable stay. This position blends front-desk hospitality with hands-on housekeeping responsibilities, perfect for someone who enjoys variety, teamwork, and a positive environment. We are looking for someone to join our team to work full-time, year round. We offer this role access to our benefits program, paid sick days and RRSP matching as well! This would start as soon as possible! What you'll do Responsibilities Front Desk and Reservations: · Greet and assist hostel guests in a friendly and professional manner. · Check-in and check-out guests, creating a seamless arrival and departure experience. · Provide information on Hostel facilities, local community, and create reservations for the Canmore hostel. · Monitor the hostel email and guest inquiries. · Answer phone calls from guests with hostel inquiries. · Handle guest complaints and conflict resolution to ensure satisfaction. · Making hostel reservations if needed. · Daily usage of Teams and our property management system. Housekeeping: · Perform daily housekeeping duties to ensure cleanliness and orderliness of hostel common areas and guest rooms. · Change bed linens, clean bathrooms, vacuum, mop, and ensure rooms are ready for guest arrival. · Perform housekeeping duties as needed, this may include deep cleans, facility checks. · Maintain inventory of cleaning supplies as needed and ensure that stock of stored and used in a safe manner. General Responsibilities: · Answer inquiries via phone, email, or in person. · Maintain a positive and welcoming atmosphere for guests. · Adapt to any additional duties or responsibilities assigned within the hostel environment. Qualifications · Positive and engaging personality. · Strong communication and interpersonal skills. · Attention to detail and commitment to maintaining a clean environment. · Time management to ensure tasks are completed in a timely and effective manner. · Previous travel, hostel, or customer service experience is an asset. · Ability to lift up to 50lbs and roll objects up to 75lbs. · Fluency in a second language is an asset. Perks · RRSP Matching after 1 year · Paid sick leave · Extended health, dental, and insurance premiums fully covered by employer · Discounts on ACC hut and HI hostel stays · Health spending account · Paid Vacation Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a. criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort to in applying for this position. However, only those candidates selected for interviews will be contacted.

Responsibilities

The Hostel Attendant will greet and assist guests, manage check-ins and check-outs, and provide information about the hostel and local community. Additionally, the role includes performing daily housekeeping duties to maintain cleanliness and orderliness in common areas and guest rooms.