Hostess at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional Image, Luxury Guest Expectations, Interpersonal Skills, Time Management, Verbal Communication, Written Communication, Food Hygiene, Customer Service, Order Taking, Sales Opportunities, Team Supervision, Problem Solving, Attention to Detail, Hygienic Food Service, Service Standards, Guest Assistance

Industry

Hospitality

Description

Company Description Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities. Job Description Job Resposibility: Answer telephone call according to company’s standards. Take and record restaurant reservations/cancellations in accordance with departmental standards To reconfirm reservation through telephone or email on daily basic. Check email in-box and reply all enquiries within 24 hours through telephone or email. Perform the task of order taking and maximize sales opportunities through knowledge of product and suggestions. Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively. Assist in supervising the team in providing quality and cousu main service to the guests. Check the table arrangement and seating prior to start of operation hour on each meal period. Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation. Assist in seating guests. Serve food and beverage to guests in the restaurant/banquet area. Assist with the set up Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service. Take orders, promote the restaurant’s specialties and serve in accordance to the established standards. Ensure that the working areas are well maintained. Be helpful towards guests that need assistance. Clear soiled dishes from the tables to the stewarding area. Clean and prepare tables for inflow of guests. Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given. Deliver orders promptly to the kitchen production area. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Take responsibility for your designated section and station. Perform all tasks to Sofitel Brand standards Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management. Qualifications Job Requirement: Projects professional image at all times through personal presentation/ interpersonal skills. Understanding of luxury guest expectations and a desire to exceed these expectations. Initiates contacts and establishes rapport easily. Organises time and work efficiently. Excellent verbal and written communication skills Has the ability and willingness to undertake further development Willingness to work weekends and public holidays as part of the job role. Has the aptitude and willingness to undertake further development with Sofitel. Hold a Food Hygiene certificate.

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Responsibilities

The Hostess is responsible for managing restaurant reservations, ensuring quality service, and assisting in seating guests. They must maintain cleanliness in service areas and address guest requests promptly.