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Hostess at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Reservation Management, Seating Coordination, Customer Service, Communication Skills, Conflict Resolution, Hospitality Management, Team Collaboration, Operational Support, Hygiene & Safety Compliance

Industry

Hospitality

Description

Company Description Roswyn, a Morgans Originals Hotel Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment. Job Description Guest Experience Welcome and greet guests with warmth and professionalism, ensuring a positive first impression. Manage reservations and seating arrangements to optimize guest satisfaction and outlet efficiency. Engage with guests to personalize experiences, answer inquiries, and provide recommendations. Handle guest concerns promptly and professionally to maintain loyalty and satisfaction. Operational Support Coordinate with service and culinary teams to ensure smooth guest flow and timely service. Maintain cleanliness and organization of the reception and waiting areas. Assist in managing guest lists for special events, banquets, and private dining. Support outlet managers in daily operations and reporting. Team Collaboration Work closely with F&B staff to deliver seamless service across outlets. Support colleagues during peak hours to ensure efficiency and guest satisfaction. Participate in training programs to enhance hospitality skills and brand knowledge. Quality & Compliance Uphold hygiene, safety, and sustainability practices in line with hotel policies. Ensure compliance with international hospitality standards. Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Hostess is responsible for welcoming guests, managing reservations, and optimizing seating arrangements to ensure a positive first impression. They coordinate with culinary and service teams to maintain smooth guest flow and uphold hotel quality standards.