Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Hostess at Accor

Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Etiquette, Reservation Management, Guest Relations, Complaint Handling, Menu Presentation, Table Setting, Organizational Skills, Communication Skills, Customer Service, Time Management, Attention to Detail, Problem Solving, Teamwork, Hospitality Knowledge, Multitasking, Anticipation of Needs

Industry

Hospitality

Description

Company Description Sofitel Al Hamra Beach Resort Job Description Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Ensure that all menu’s, check folders are cleaned and in sufficient quantity. Ensure that the hostess stand is cleaned and organized. Review the Reservation book, pre-assign designated tables and follow up on all special requests. Greet the guests at the entrance of the restaurant. Seat Guest accordingly to floor plan / being fair to each waiter. Show guests their table which has been designated to them Ensure that the guests are pleased with their table. Present the open menu to the guest. Ensure that the tables are set to the best service of the guest. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services / activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and insuring guest satisfaction. Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Hostess is responsible for managing restaurant reservations, greeting guests, and ensuring a pleasant dining experience. They must maintain the cleanliness and organization of the hostess stand and monitor guest satisfaction throughout their visit.