Hostess at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Food Safety, Reservation Management, Communication, Organizational Skills, Customer Service, Attention to Detail, Problem Solving, Teamwork, Multilingual Skills, Upselling, Time Management, Hygiene Standards, Culinary Knowledge, Telephone Etiquette

Industry

Hospitality

Description

Company Description Step into paradise at the 5-star Mövenpick Resort Waverly Phu Quoc – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc. All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset. Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “Chocolate Hour“. Immerse in the pool, have the ultimate fun with Foam Party or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us. Mövenpick Villas & Residences Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style! At Mövenpick Resort Waverly Phu Quoc, we make moments. Job Description • Perform opening/closing side duties as assigned according to standards and procedures • Ensure that the Hostess stand is clean, organized and stocked with designated supplies prior to the start of operation • Review the reservation book, pre-assign designated tables and follow upon all special requests • Greet the guests at the entrance of the Restaurant, escort them to the table, which has been designated to them, ensure that the guests are pleased with their table. • Assist in preparing F&B services and maintaining the cleanliness of outlet in accordance to departmental standards and procedures • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) • Assist in monitoring the guests’ needs, check the previously ordered items (cake, flowers, etc.) and inform the restaurant kitchen and service staff of all pre-booked menu and special menu requests of the guests. • Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times • Be familiar with all the operation services/features and local attractions/activities to respond accurately to any guest inquiry. • Assist restaurant staff with their job functions to ensure optimum service to guests; when requested. • Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette • Take record, and confirm restaurant reservations/cancellations in accordance with departmental standards. • Try to remember individual patron’s names and their preferences to extend a personalized service • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full • Thank all patrons for patronizing the outlet upon their departure • Report any complaints, incidents or other irregularities to management • Assist other Food & Beverage outlets with their operations during peak times or when required • Deliver and support outlet to achieve exceptional LQA Standards in the outlet. Qualifications • High school education • Additional certification(s) in Food & Beverage will be an advantage • Good reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage

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Responsibilities

The Hostess is responsible for greeting guests, managing reservations, and ensuring a pleasant dining experience. They will also assist in maintaining cleanliness and organization within the restaurant.