Hostess at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Menu Knowledge, Customer Service, Problem Solving, Communication, Teamwork, Time Management, Attention to Detail, Cleaning Standards, Grooming Standards, Health and Safety, Hospitality Experience, Language Skills, Meeting Attendance, Side Work, Reporting Procedures

Industry

Hospitality

Description

Company Description At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture. COME AS YOU ARE & JOIN THE 25h TRIBE. Job Description How does your working day look like … Manage guest queries in a friendly, timely, and efficient manner Ensure knowledge of menu and all products Follow correct reporting procedures if faced with issues Practice 25hours Grooming standards including uniform dress code, cleanliness and personal hygiene Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay Has a good knowledge of the restaurant's sitting arrangements. Comply with hotel security, fire regulations and all health and safety legislation Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Supplement the bushelp in clearing and resetting the tables. Perform all assigned side work. Perform other duties as requested, handle special guest requests according to 25hours guidelines. Attend required meetings and trainings Assimilate into The 25hours Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Canopy by 25hours from time to time, is essential to the successful performance of this position. Work with in all pre-set budgetary limits. Comply with all 25hours Worldwide company policies. Comply with all systems and procedures as laid down by the Assistant F&B Manager, GM and 25hours Worldwide. The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Qualifications Your experience and skills include: Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations. Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to speak the English language sufficient to conduct small employee meetings to impart new information. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. High school graduate or equivalent required. Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred Additional language ability preferred. Additional Information Additional Information What’s in it for you … Get to know all the other 25hours hotels and stay ten nights a year for free as an employee! Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world Benefit from great offers from our numerous cooperation partners Be part of our hilarious staff parties and much more...

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Responsibilities

The Hostess will manage guest queries in a friendly and efficient manner while ensuring knowledge of the menu and restaurant seating arrangements. Additional duties include assisting callers, complying with health and safety regulations, and performing general cleaning tasks.