Hostess - Breakfast
542652

Food & Beverage

Full time
Mandarin Oriental Downtown, Dubai
Mandarin Oriental Downtown, Dubai is looking for a Hostess to join our Breakfast Restaurant.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Warmly welcome guests, manage seating arrangements, and create a polished first impression that reflects the luxury of the brand.
• Handle reservations efficiently across all channels, maintain accurate records in the reservation system, and coordinate table assignments based on guest preferences and dining flow.
• Communicate guest preferences, allergies, or special requests to the service and kitchen teams to ensure a seamless dining experience.
• Demonstrate strong knowledge of the outlet’s concept, menu, and promotions; provide accurate and engaging information to guests.
• Display professional phone etiquette, maintain menu quality and appearance, and assist with upselling beverages and processing billing when required.
• Create memorable “WOW” moments, ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs), and record guest preferences for future service personalization