Hostess/Cashier at TPG Hotels and Resorts

Lexington, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Cash Handling, Communication, Customer Feedback, Attention to Detail, Teamwork, Problem Solving, Time Management, Hospitality Practices, Cleaning, Organization, Professional Appearance, Alcohol Awareness, Seating Chart Compliance, Payment Processing, Revenue Counting

Industry

Hospitality

Description

JOB OVERVIEW * Meets arriving customers as they enter restaurant with cordial greeting. * Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests. * Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention. * Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management. * Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant. * Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment. Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature. * Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management. * Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift. * Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies. * Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department. * Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties. Checks the proper set-up of tables and seating prior to opening. Immediately reports in writing any maintenance or housekeeping discrepancies to management. * Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times. * Performs other duties as assigned, requested or deemed necessary by management. Skills and Abilities: High school education plus one or more years of related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. Ability to understand and provide friendly guest service. Ability to understand and comply with proper seating chart rotation. Ability to process guest bills and payments in compliance with cash handling, credit card transactions, room charge processes and accounting policies and procedures. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: * Health, Dental and Vision Insurances * Disability Insurances * Supplemental Life Insurances * Identity Theft Protection * Flexible Spending Accounts * 401(k) Retirement Plan * Paid Time Off, Vacation and Holidays * Employee Assistance Program * AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Responsibilities

The Hostess/Cashier greets customers, escorts them to tables, and ensures they receive proper attention from servers. They also handle payment processing and maintain a clean and attractive restaurant environment.