Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

• Welcoming and seating guests according to MO standards
• Presenting the menu correctly to each guest
• Ensuring that the guest is satisfied with their stay
• Handling guests’ special requests, anticipating their needs
• Handle guest complaints
• Take reservations accurately, if necessary, keeping track of guest preferences
• Support in setting up the bar/restaurant service stations
• Handle all bar/restaurant guest reservations and requests in a timely manner.
• Liaise within the department and with other hotel departments.
• Participate in daily meetings
• Carry out all administrative tasks assigned by the managers
• Review and reply to email correspondence.
• Handle basic operations of the department, mainly reservations from multiple channel