Hostess - Fairmont Gold at Accor

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Reservation Management, Interpersonal Communication, Time Management, Multitasking, Point-of-Sale Systems, Problem Solving, Luxury Hospitality Standards, Multilingualism, Fine Dining Protocol, Conflict Resolution, Organizational Skills

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Fairmont Hotels is seeking a professional and gracious Hostess to join our Fairmont Gold team in Cairo, Egypt. As a Hostess, you will be the first point of contact for our guests, setting the tone for their exceptional experience at our luxury property. This role requires a warm, welcoming demeanor combined with impeccable organizational skills and a commitment to delivering outstanding service in a fast-paced, upscale hospitality environment. Greet guests with genuine warmth and professionalism upon arrival, creating a positive first impression Manage reservation systems and maintain accurate guest records and seating arrangements Coordinate with front-of-house and kitchen staff to ensure seamless guest flow and optimal dining experiences Seat guests promptly while considering special requests, accessibility needs, and dining preferences Provide guests with menus, answer inquiries about dining options, and communicate wait times clearly and courteously Handle guest concerns and complaints with empathy and professionalism, escalating issues when necessary Maintain the host stand area in an organized and professional manner Assist with special events, functions, and VIP guest services as required Monitor restaurant capacity and manage waitlists efficiently during peak service periods Communicate effectively with team members to support overall operational excellence Uphold Fairmont Gold service standards and brand values in all guest interactions Qualifications Proven experience as a Hostess or in a similar front-of-house role in a luxury hotel or fine dining establishment Exceptional interpersonal and communication skills with the ability to engage guests from diverse backgrounds Strong organizational and time management abilities with the capacity to multitask in a busy environment Proficiency with reservation and point-of-sale systems Professional appearance and demeanor consistent with luxury hospitality standards Ability to remain calm, composed, and solution-focused under pressure Multilingual capabilities (preferred, particularly Arabic and English) Knowledge of hospitality protocols and fine dining service standards Strong problem-solving skills and guest-centric mindset Flexibility to work varied shifts, including evenings, weekends, and holidays as required Cultural awareness and sensitivity to international guests Additional Information Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking. The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool. Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift. Occasional ascending or descending stairs and ramps. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Hostess serves as the first point of contact, greeting guests and managing seating and reservations to ensure a seamless dining experience. They are responsible for maintaining luxury service standards and coordinating between front-of-house and kitchen staff.