At FAYY Health, we are redefining healthcare by combining excellence, empathy, and innovation. We are looking for a friendly, organized, and service-oriented Hostess to be the welcoming face of our clinic and the support our patients can count on.

ABOUT THE ROLE

As our Hostess, you will be the first impression of FAYY Health. Your main responsibilities will include:

KEY RESPONSIBILITIES

As a Hostess at FAYY Health, you will play a vital role in delivering a seamless and welcoming client journey. Your responsibilities will include:

• Welcome & Greet: Warmly greet every client upon arrival with professionalism and a positive attitude.
• Clinic Tours: Provide guided tours of the clinic to introduce services and create familiarity with our space.
• Appointment Support: Assist clients in checking in for their appointments and coordinate with the front desk for smooth transitions.
• Client Comfort: Offer refreshments and ensure the waiting area is comfortable, clean, and inviting.
• Client Engagement: Answer basic inquiries about services, offers, and clinic protocols in a clear and friendly manner.
• Phone & Concierge Assistance: Answer calls when required and support concierge tasks such as booking rides or helping with directions.
• Feedback Collection: Encourage clients to share feedback post-visit to help improve overall service quality.
• Ambiance Awareness: Monitor cleanliness, lighting, scent, and music in the reception/lounge area to maintain a luxurious atmosphere.
• Event & VIP Support: Assist during in-clinic events, launches, or when VIP guests visit ensuring premium service standards.
• Team Collaboration: Coordinate closely with the front desk, medical staff, and wellness team to ensure timely and seamless client service.