Hostess/Host (PT) at Spooky Nook Sports Inc

Manheim, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

12.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Dining Room Organization, Table Layout Analysis, Telephone Communication, Guest Relationship Building, Back Of House Communication, Table Set-Up Adjustment, Cleaning, Punctuality, Positive Attitude, Professional Demeanor, Self-Starting, Teamwork, Integrity, Detail-Oriented

Industry

Hospitality

Description

Description The Host(ess) is responsible for providing outstanding customer service when guests arrive to the restaurant. This position is also responsible for taking and confirming restaurant reservations and maintaining dining room organization during all meal services. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed. As a Part-Time team member of the Nook, you will enjoy: Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 1.5x your hourly rate of pay for holiday hours worked 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate 50% discount on Tuesdays at the Forklift and Palate Restaurant 35% off all Nook apparel Free child watch (3 hour increments) Discounts on birthday parties, personal training, event space rental, and more! Discounts at participating local restaurants and businesses Essential Job Functions Seat all guests in a professional and courteous manner Use necessary computer programs to book reservations Organize the host(ess) stand and make sure all menus and silverware are prepared for service Analyze the table layout to maximize server efficiency during service Answer telephone to book, confirm, or edit reservations Build relationships with restaurant guests to ensure customer satisfaction Work with back of the house staff to communicate guest needs if required Answer general questions about the restaurant from facility guests to encourage bookings Adjust table set-up as needed to accommodate large parties Complete basic cleaning and vacuuming of immediate area All other duties as assigned Requirements Basic Qualifications 18 years of age or older Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed Authorized to work in the United States Preferred Qualifications Previous experience in a restaurant or in a customer service role Highly dependable with a history of consistent attendance and punctuality Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor Self-starting and motivated with the ability to work independently and take initiative Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Integrity: Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Ability to remain calm in tense or stressful situations Initiative to work efficiently with minimal supervision Working Conditions Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member will primarily work in a kitchen environment with fluctuating temperatures that can become hot, humid and/or wet. Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 30 lbs occasionally. Noise Level: The noise level in this environment is typically moderate to loud.

Responsibilities

The Host/Hostess is primarily responsible for delivering outstanding customer service upon guest arrival, which includes professionally seating guests and managing dining room organization throughout all meal services. This role also involves utilizing computer programs to accurately take, confirm, and edit restaurant reservations.