Hostess at IHG Career

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Reservation Management, Table Management System, Customer Service, Complaint Resolution, Menu Knowledge, Food and Beverage Service, Staff Training, Telephone Etiquette, Personal Presentation

Industry

Hospitality

Description

Your day to day * Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs: * Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards * Ensure restaurant operating equipment is clean and in working order * Maintain impeccable uniform and personal presentation standards in accordance with hotel policy * Welcome guests to the Restaurant, by using the Restaurant name * Inquire if they have a reservation and note it in the Table Management System if they do * Create a reservation for them with their dining preferences if they do not and note it in the Table Management System * Be attentive to guest requests * Escort guests to their preferred table or reserved table and seat guests according to restaurant standards * Take telephone bookings and document in the Reservation book according to restaurant standards * Train wait staff and bus staff in hostess standards * Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor * Maintain responsibility of cleanliness of hostess stations * Maintain responsibility of cleanliness of all menus and drink menus * Assist with beverage service * Assist with food service * Maintain detailed knowledge of menu, including daily specials * Ensure tables are cleared quietly and efficiently * Carry food and beverage trays in a safe manner to minimize breakages * Complete dockets accurately and clearly * Maintain current information on all general activities of the hotel Attributes * Provide a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level * Greet guests or colleagues with a smile at all times, anywhere in the hotel (Front or back of house) * Have pride in personal appearance, makeup and clothing * Remain confidential about all matters of such nature.

Responsibilities

The Hostess is responsible for greeting guests, managing reservations, and seating customers according to restaurant standards. Additionally, the role involves assisting with food and beverage service and maintaining the cleanliness of the hostess station.