Hostess at Kimpton Hotels & Restaurants

West Bay, , Cayman Islands -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

9.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication, Reservation Management, Seating, Point-of-Sale System Knowledge, Interpersonal Skills, Menu Knowledge, Allergy Information Handling, Task Management, Flexibility

Industry

Hospitality

Description

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You’ll Do The Host will provide professional and gracious information and support to guests, managing reservations and seating, and ensuring outstanding service. The individual will act as an advocate for the restaurant, create personal experiences, and develop relationships with guests to encourage their return. Essential Duties & Responsibilities: Greet and welcome all restaurant guests, be knowledgeable about the area and provide information when asked. Provide fair and consistent seating of guests. Accurately handle paperwork, stock and tidy the host stand. Receive and record reservations via phone or in person, accurately booking guests based on incoming calls. Taking room service orders may be part of your responsibilities. Check floor and tables for accuracy and cleanliness. Assist in bussing tables as needed. If any orders are "carry-out", package and check-out (if necessary). Help servers by refilling beverages when needed. Provide information to guests as requested. Perform other restaurant and customer service related requests for guests. Additional projects and responsibilities may be assigned as needed. What You’ll Bring Previous customer service or hospitality experience is preferred. Ability to effectively manage multiple tasks in a dynamic setting, while also effectively communicating product, menu, and allergy information to guests. Food Handler Certification (if applicable). Able to learn, retain, and present product, menu and allergy information to guests. Knowledge of or ability to learn the restaurant point-of-sale system and reservation system. Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests. This position requires a flexible schedule, must be able to work evenings, weekends, and holidays. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands. The hourly pay range for this role is USD$9.00 plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Responsibilities

The Host will provide professional and gracious support to guests by managing reservations and seating, acting as a restaurant advocate to create personal experiences and encourage repeat visits. Essential duties include greeting guests, ensuring fair seating, handling paperwork, recording reservations, and potentially taking room service orders.