Hostess (Lobby Lounge) at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Welcome, Table Reservations, Guest Flow Control, Telephone Bookings, Database Maintenance, Complaint Resolution, Cleanliness Maintenance, Interpersonal Skills, Cashiering, Inventory Management, Training, Safety Policies, Sanitation Policies, Hygiene Policies, English Proficiency, Professional Grooming

Industry

Hospitality

Description

Company Description We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion. Raffles the Palm Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. Job Description To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests. Provide a warm and friendly welcome, leading guests and seating them at their table Take telephone bookings and maintain a clear and organised reservations book Assist in the set-up of tables and displays Maintain and update guest database Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor Maintain cleanliness of hostess station and surrounding areas, as well as of all menus Maintain good working relationship with own colleagues, and all other departments Correct preparation of all necessary operational material in the back office Learn safety, sanitation and hygiene policies Present check to guests and performs cashiering function if needed Effectively control guest flow in the restaurant ensuring maximum turnover Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment Train waitstaff and bus staff in hostess standards Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards Carry out any other duties as and when assigned by the Management of the Hotel Assist other Food & Beverage Outlets in their operations within peak times when needed Qualifications 1 year Hotel experience in F&B Secondary education PERSONAL ATTRIBUTES Excellent reading, writing and oral proficiency in English Well-presented and professionally groomed at all times Strong interpersonal skills and able to establish a good rapport with guests Possess full knowledge of restaurant’s seating/table plan Computer knowledge (Microsoft Excel, Word, Powerpoint) Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The primary duties involve providing a warm welcome to guests at Food & Beverage outlets, managing table reservations, and controlling guest flow to ensure efficient seating. Additionally, the role requires assisting with operational setups, maintaining station cleanliness, handling cashiering functions when necessary, and ensuring readiness before opening.