Hostess/Receptionist (Full- Time) - Immediate Start

at  Skylon Restaurant DandDLondon

JOB DESCRIPTION

Responsibilities:
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Contribute to team effort by accomplishing related results as needed
Requirements:
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
Must be able to walk and stand during entire shift
Must be able to reach, bend, stoop and wipe
Must be able to articulate clear greetings and farewells to Guests
Must be able to understand requests for assistance
Must be able to carry trays or supplies (10-30 lbs.)
A desire to help out where needed and work as part of a team
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
An appetite for learning (and great food)
Flexibility to work a variety of shifts
6 months experience in a full-service restaurant preferred
Must be upbeat, outgoing and positive
Must be able to assist Guests and possess great Guest relations skills
Ability to work positively in a fast-paced environment
Ability to stand/walk and stay focused and alert for extended periods of time
Ability to work effectively within a team
Ability to effectively communicate on the telephone.
Host/Hostess top skills & proficiencies:
Customer Service
People Skills
Professionalism
High Energy
Multitask
Thoroughness
Planning
Basic Math
Teamwork
Attention to Detail
Verbal Communication
Organized
Flexible
Management Skills

WHO WE ARE:

At D&D London we are passionate about all things food and drink. We strive to deliver quality in everything we do, each time we do it. With over 40 diverse venues across six cities including London, New York and Paris - there is a restaurant for every occasion. Each of our sites pride themselves on the unique designs, the freshest produce and the most exclusive settings. Founded in 2006 by David Loewi, the mission has always been the same, to provide each and every guest with a luxury experience when stepping foot into our restaurants, bars and hotel. Through the years we have paved the way in the luxury dining scene, acquiring some of the most iconic venues in London and beyond, venues such as Bluebird Chelsea, 100 Wardour St, Quaglino’s, 20 Stories, Orelle and South Place Hotel.
Skylon and its unrivalled vantage point from the Royal Festival Hall in the Southbank Centre have floor-to-ceiling windows which overlook one of London’s most gorgeous views of the Thames. The striking space, centred around a chic award-winning cocktail bar. The menu focuses on modern British cuisine showcasing the best, seasonal ingredients in a relaxed environment.

We are looking for an enthusiastic Receptionist / Host/ Hostess who can confidently deliver extraordinary and prompt service to our guests. Candidates should have outstanding telephone and presentation skills in order to represent the restaurant as the first point of contact and deliver an unforgettable guest experience.
You will have a genuine passion for what you do and bags of personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues.
If you are interested in discussing the Receptionist / Host role further, please get in touch with us without delay!
Expected start date: 15/02/2025
Job Types: Full-time, Permanent
Pay: Up to £15.00 per hour
Expected hours: 40 per week

Benefits:

• Bereavement leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• Have you previously worked as a hostess or receptionist in a busy restaurant ?
• How soon can you start if offered the role ?
• Have you worked with open table booking system or seven rooms in your previous job?

Language:

• English (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In perso