Hotel Admin & Guest Ambassador at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Financial processes, Guest relations, Onboarding, Compliance, Reconciliations, Reporting, Invoice tracking, Internal communications, Wellbeing initiatives, Guest preference data, VIP guest recognition, Breakfast hosting, Front office operations, Attention to detail, Customer service

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description About You We’re looking for a highly organised, proactive individual to join us in a hybrid Admin & Guest Ambassador role. This position supports the hotel’s administrative and financial processes while also being a warm, visible presence for our guests. Key Responsibilities Provide administrative and HR support, including onboarding, training records, and compliance Support finance tasks such as daily banking, reconciliations, reports, and invoice tracking Maintain internal communications, noticeboards, and wellbeing initiatives Act as a Wellbeing Champion, supporting engagement activities across the hotel Support guest relations initiatives, including: Reviewing and using ACDC and guest preference data Identifying and recognising VIP guests Supporting personalised guest recognition moments Assist with breakfast hosting to ensure a smooth and friendly guest experience Work collaboratively with Front Office and Guest Relations teams, allowing flexibility to enhance the guest journey Qualifications Essential Skills & Experience: Available to work full time | Monday–Friday (flexible between 8am–6pm) Highly organised with strong attention to detail Confident, friendly, and guest‑focused Comfortable balancing admin tasks with guest‑facing duties Passionate about wellbeing, teamwork, and great service Previous experience in an administrative or operations support role within a hotel or hospitality property. A proactive mindset with a genuine passion for supporting people and improving workplace culture. Additional Information Benefits: Employee discounted rates in Accor Hotels worldwide. Excellent training and development opportunities within the hotel and throughout Accor worldwide. Complimentary meals on duty. Cycle to Work Scheme. Job-Category: Administration & Support Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role involves providing administrative and financial support while acting as a visible guest ambassador to ensure a high-quality guest experience. You will manage HR tasks, financial reporting, and internal communications while actively engaging with guests and supporting the front office team.